Didn't Fit? No Fear.
At Freaky Fingers, we want you to be happy with every order. This Return & Refund Policy explains how returns, exchanges, and refunds work on freakyfingers.com.
This website is operated by Freaky Fingers. Throughout this page, "we," "us," and "our" refer to the company.
Return Eligibility
To be eligible for a return, an item must be:
- Unused, unwashed, and unworn
- In original condition with tags attached
- In its original packaging
- Accompanied by the order invoice or order number
Items that show signs of wear, odor, or alteration will not be accepted.
Return Window & Process
Return requests must be raised:
- Within 7 days of delivery
- By emailing our support team with your order number
- With clear photos of the product, if requested
Once approved, we'll share pickup or drop-off instructions for your return.
Non-Returnable Items
The following are not eligible for return:
- Items marked as Final Sale or purchased during clearance
- Innerwear, socks, and similar hygiene-sensitive items
- Gift cards or promotional vouchers
- Products damaged due to misuse after delivery
Exchanges
We offer size and design exchanges, subject to stock availability:
- Exchange requests follow the same 7-day window and eligibility criteria as returns
- If the requested size or design is unavailable, a refund will be processed instead
Refund Method & Timeline
Once your returned item passes quality check:
- Refunds are issued to the original payment method
- Processing typically takes 5–7 business days after pickup
- Bank or card processing may add a few extra days
You'll receive an email confirmation once the refund is initiated.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery with photos or a video
- We'll arrange a free replacement or full refund
- No return shipping cost applies in this case
Return Shipping
For change-of-mind returns and exchanges:
- Reverse pickup is arranged where serviceable
- Return shipping costs, where applicable, will be communicated before pickup
- Where reverse pickup isn't available, customers may need to self-ship the item
Let's sort it out.
Drop us your order number and the issue — our support team will get your return or refund moving, no fear, no fuss.
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