Return and Refund Policy

Return Eligibility

To qualify for a return, your item must meet all of these conditions:

• First, keep the item unused, unwashed and unworn.
• Also, make sure it stays in its original condition with tags attached.
• In addition, use the original packaging for the return.
• Finally, include the order invoice or order number.

However, we cannot accept items that show wear, odor or signs of alteration.

How to Request a Return

To request a return, follow these steps:

• First, email our support team within 7 days of delivery.
• Include your order number so we can find your purchase.
• If we ask for product photos, send clear images.

If we approve your request, we will then share pickup or drop-off instructions.

Non-Returnable Items

However, some items do not qualify for returns:

• Final Sale items or items you bought during clearance.
• Innerwear, socks and similar hygiene-sensitive items.
• Gift cards or promotional vouchers.
• Products with damage from misuse after delivery.

Size and Design Exchanges

We offer size and design exchanges, but availability depends on stock:

• Similarly, request an exchange within 7 days of delivery and meet the same eligibility criteria as returns.
• However, if your chosen size or design is unavailable, we will process a refund instead.

Refund Methods and Processing Time

If your returned item passes our quality check, we process your refund as follows:

• We send refunds to the original payment method.
• Processing typically takes 5–7 business days after pickup.
• However, your bank or card provider may need a few extra days.

We initiate your refund and then email you a confirmation.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or incorrect, follow these steps:

• First, contact us within 48 hours of delivery and include photos or a video.
• We will then arrange a free replacement or a full refund.
• In this case, you will not pay return shipping costs.

Return Shipping and Pickup

For change-of-mind returns and exchanges, the following shipping terms apply:

• We arrange reverse pickup where the service is available.
• If return shipping costs apply, we will tell you before pickup.
• However, if reverse pickup is unavailable, you may need to ship the item yourself.